ROLE Purpose

• Provide personalised, strengths-based support to unpaid carers across Swindon, with a particular focus on Parent Carers.

• Complete statutory Carers Needs Assessments in line with the Care Act 2014 and Children and Families Act 2014.

• Develop tailored support, wellbeing, and contingency plans to help carers achieve their goals.

• Offer information, advice, emotional support, and income maximisation guidance.

• Manage Emergency Card Scheme plans to ensure carers have support in place during unexpected situations.

• Deliver ongoing casework, early intervention, and crisis support when needed.

• Work within a multi-skilled team to provide seamless, holistic support for carers and their families.

KEY Responsibilities

• Conduct person-centred assessments using guided conversations to identify strengths, needs, risks, and desired outcomes.

• Create and review personalised support plans that reflect whole-family circumstances.

• Support Parent Carers in navigating services such as SEND, Early Help, and Team Around the Child (TAC).

• Manage a varied caseload, prioritising support based on individual need.

• Respond to crisis situations and provide practical support to prevent escalation.

• Maintain and review Emergency Card Scheme arrangements.

• Signpost carers to specialist services and community resources where appropriate.

• Build strong partnerships with local authority teams, health services, education providers, and voluntary sector organisations.

• Attend and contribute to multi-agency meetings to improve outcomes for carers and families.

• Maintain accurate records and support contract monitoring, reporting, and service evaluation.

• Identify and respond appropriately to safeguarding concerns involving adults and children.