ROLE Purpose

To provide administrative support to the Operational Lead, Management Team and Swindon Carers Together service provision, helping ensure its efficient and smooth operation of the service.

KEY Responsibilities

• Manage the Swindon Carers Together inbox and respond to enquiries via email and telephone.

• Signpost enquiries to the appropriate team members and ensure timely follow-up.

• Support the collection and processing of carer feedback.

• Coordinate team meetings, events, training sessions, and room bookings.

• Assist with recruitment administration, inductions, and leaver processes.

• Maintain accurate records, files, and documentation in line with GDPR and organisational policies.

• Support reporting and monitoring activities, including monthly and annual returns.

• Help organise staff events, away days, celebrations, and team meetings.

• Manage office supplies, equipment, and resources to ensure the team can work effectively.

• Build positive relationships with colleagues, volunteers, partners, and building users.

• Contribute ideas to improve systems, processes, and staff experiences across the service.