ROLE Purpose

• Provide personalised, holistic and strengths-based support to adult carers across Swindon.

• Complete statutory Carers Needs Assessments in line with the Care Act 2014.

• Develop tailored support plans and contingency plans to meet carers' individual needs.

• Offer information, advice, emotional support and practical guidance.

• Assist carers with income maximisation and access to benefits.

• Manage and review Emergency Card Scheme plans.

• Deliver ongoing casework, crisis intervention and wellbeing support.

• Work collaboratively with Swindon Borough Council, health services, education providers and community organisations.

• Contribute to positive outcomes for carers while meeting contractual and quality standards.

• Operate flexibly within a multi-skilled team to provide seamless support.

KEY Responsibilities

• Complete Carers Needs Assessments and develop personalised support plans.

• Provide information, advice, emotional support and practical guidance to carers.

• Support carers to maximise income and access relevant benefits.

• Manage and review Emergency Card Scheme plans.

• Respond to crises and deliver preventative, wellbeing-focused support.

• Work closely with statutory, health and community partners to improve outcomes for carers.

• Maintain accurate records and contribute to service monitoring and reporting.

• Identify and respond appropriately to safeguarding concerns.

• Participate in duty, triage and service-wide support activities.

• Engage in ongoing training, supervision and professional development.